Mystery shopping is a long-established research technique and is used extensively in many industry sectors to measure the quality of service provided.  Many large financial services providers use mystery shopping to research and benchmark their competitors and their own staff, to improve customer services and to help ensure they are treating customers fairly.

We offer mystery shopping to FSA authorised firms as part of our services.  We tailor the mystery shopping exercise to the individual business needs to measure and assess levels of compliance with FSA rules and your own internal compliance processes and procedures.

Mystery shopping is an effective tool as part of your FSA Compliance Monitoring Plan to assist with the ongoing demonstration of Treating Customers Fairly.