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All businesses are different and as a result, all compliance/regulatory solutions will be different. In everything we do we aim to deliver a personal and bespoke service ensuring individual business needs are met, no matter how large or small.
Let us know what you are trying to achieve and we will recommend the most efficient and effective method of achieving it. Our core aim is to help you interpret the FSA rules, understand how they affect your business and give you simple guidance on how to apply them.
Examples of the range of services and sectors we offer, with information related to each, are listed below:
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The FSA require all regulated firms to have core documented compliance processes and procedures. As part of the FSA application process, the FSA have published the areas that they would expect to be covered, as a minimum, in your FSA compliance procedures and processes.
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Read more... [Process and Procedural Manuals]
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As part of their processes and controls, all regulated firms should undertake customer file reviews or file checking. These are essential ways of identifying internal process issues or wider regulatory issues, such as Treating Customers Fairly or FSA regulatory rule breaches.
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Read more... [File Checking and Customer File Reviews]
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The FSA regularly change their rules and regulations and using a compliance consultant is a simple and cost effective way of assisting you in identifying what changes are required and how to implement them within your business.
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Read more... [GAP Analysis and Project Implementation]
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The FSA rules detailed in SYSC and the Training & Competence sourcebooks outline the requirement for all regulated firms to ensure appropriate initial and ongoing training is provided to ensure all staff can demonstrate competence in terms of skills and knowledge for the work they undertake.
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Read more... [Training and Presentatons]
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Mystery shopping is a long-established research technique and is used extensively in many industry sectors to measure the quality of service provided. Many large financial services providers use mystery shopping to research and benchmark their competitors and their own staff, to improve customer services and to help ensure they are treating customers fairly.
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Read more... [Mystery Shopping]
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For some businesses, internal or external compliance reviews reveal FSA rule breaches which warrant a Past Business Review to identify potential customer detriment or additional risks to the business or customers. In certain circumstances, the FSA might also request a Skilled Persons Report under Section 166 of FSMA as part of disciplinary or enforcement action.
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Read more... [Past Business Reviews - Remediation Plans]
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Not all businesses require indepth audits, reviews or projects. Some of our clients contract us on a regular basis to visit their offices to act as a "critical friend" to their compliance staff, to provide ongoing guidance and to keep their compliance staff aware of FSA regulatory changes and potential impacts on their businesses.
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Read more... [Ongoing Compliance Support]
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A FSA Compliance Consultant is normally instigated to perform a specific audit or task orientated project. Once a consultant understands your business and ethos, a holistic and more bespoke service is usually requested and sought on an ongoing basis.
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Read more... [Bespoke Compliance Solutions]
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Finance Houses are normally caught by FSA regulation as a result of their sale of insurances secondary to their core business. Changes to PPI regulation continue to challenge the sale of PPI in this environment.
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Read more... [Finance Houses]
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FSA regulation began for travel firms in January 2009. Prior to that, firms such as travel agents and airlines selling connected travel insurance alongside a travel product such as a holiday or train ticket did not have to be FSA authorised.
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Read more... [Travel Firms]
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Compliance Services